IMPORTANT NOTICE: SHIPPING SUSPENDED FROM DECEMBER 18 TO JANUARY 7

Shipping and customer service will be suspended from December 18 to January 7. Orders placed during this period will be processed and shipped starting from January 8, in order of receipt.

ORDER CONFIRMATION

After placing your order, you will receive a confirmation e-mail with a summary of your order details.


SHIPPING SERVICE

Your items will be prepared for shipment within 1–3 business days of your order. We use a reliable courier service that provides online tracking, allowing you to track your shipment. Our courier service makes every effort to deliver your package as quickly as possible. However, we ask for your understanding if delays occur due to inclement weather or traffic problems.


SHIPPING CHARGES

Shipping is available within Italy only
Shipping is free for orders over €49.00. For lower amounts, the cost is €7.90

RETURNS AND CANCELLATIONS

If you wish to return a product purchased online, please email customercare@gyadacosmetics.com within 14 days of receiving your package. Prepare the package with the products you intend to return. Attention: the products must be intact and sealed in their original packaging. Ship the package with the courier of your choice to the following address:

GYADA COSMETICS S.R.L.
Corso Italia 13
95129 Catania

Once we have assessed the condition of the return, you will receive a refund for the amount spent on the purchase, excluding shipping costs.

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